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FAQ & spa policy

Questions, answered with care.

Everything you need to feel prepared and at ease before your visit — from facials and waxing to the infrared sauna and our spa policies.

Facials, brows & waxing

Treatment questions

How often should I get a facial?

Every 4–6 weeks is ideal. Routine facials help heal damaged skin, prevent signs of aging and keep your skin healthy and glowing.

I'm not sure which facial to book. Help!

No worries — we've got you covered. All of our facials are booked for the same length of time, so you can book any facial and we can easily switch it the day of your appointment. Your esthetician will assess your skin and choose the facial best suited to what it needs.

How long is each facial?

Each facial books for 75 minutes.

What can I expect during a facial?

We start by talking through your skin concerns. Then we cleanse and assess your skin and choose the facial best suited to it — this may include masking, extractions, custom beauty cocktail infusions, light therapy and more. Afterward, we'll help you set up an at-home routine that keeps you glowing.

Can I still get a facial while pregnant?

Absolutely. Just let us know you're expecting so we can use pregnancy-safe products. It's a beautiful way to care for yourself, too.

Can I get microcurrent after Botox or fillers?

Microcurrent can't be performed for about 14 days after Botox or fillers. You can still come in for a standard facial — we recommend the Forever Flawless Facial.

Do I need to do anything to prepare before getting waxed?

Stop using skincare actives (AHA, BHA, retinol, etc.) at least 4–5 days before your appointment. This helps prevent dryness, irritation and skin lifting.

How long does hair need to be for a bikini or Brazilian wax?

About 1/4" — think of the length of a sprinkle or a grain of rice.

How long will the results last?

Brows last about 4–6 weeks; skip tweezing between appointments for best results. A bikini or Brazilian wax lasts about 4 weeks; skip shaving between appointments so your hair can get on the same growth cycle.

It takes about 3 waxes to get all your hair on the same cycle. Put down the tweezers and razor and be patient — it's worth it.

Will waxing make my hair grow back thicker or darker?

No — good news! Over time, waxing actually helps hair grow back finer and softer.

Glow & restore

Infrared sauna

What are the benefits of an infrared sauna?

Infrared saunas are very different from a traditional high-heat, high-humidity sauna. Longer sessions at lower temperatures with zero humidity warm your body gently while giving you a deep, satisfying sweat. Clients love it for circulation, relaxation and supporting the body's natural detox and recovery.

Should I shower before or after my session?

We don't have showers at the boutique. Showering before your session helps you "sweat clean." It's best to wait one to two hours afterward to shower, since the benefits continue after your session ends.

What should I wear?

A towel or a bathing suit works best. Oils, lotions and perfumes can damage the sauna, so please don't apply them before your session.

Should I bring a towel?

We provide towels for every guest. When you arrive, a fresh towel will be placed on the bench and on the floor, and extra towels are available if you need them.

What if the sauna feels too hot?

Infrared saunas run at a lower temperature than traditional saunas, so most people comfortably enjoy a 30-minute session. We can adjust the temperature if needed.

How often should I come in?

Infrared sessions give the best results with consistency. We offer several session packages so you get the most benefit at the best price.

Can I use my phone in the sauna?

Yes — play music over Bluetooth or the aux cord. We ask that you don't take calls during your session. Better yet, set the phone down and enjoy 30 uninterrupted minutes to let your stress melt away.

Does my period affect my session?

Not at all — you can keep your scheduled appointments. Many clients find it soothing. Please note the sauna may temporarily increase flow.

Are there age restrictions?

All infrared sauna guests must be 18 or older.

What if I'm pregnant or taking medication?

Please talk with your doctor first. The infrared sauna raises your core body temperature, which may affect how your body handles medication.

Should I eat before or after my session?

Eat a couple of hours before your session so you can digest comfortably, and feel free to eat afterward. Drink plenty of water before, during and after — stay hydrated.

How do I book, cancel or reschedule?

Book online anytime. To reschedule or if you're running late, text us at 952-607-1992 and we'll be happy to help.

Before you visit

Spa policy

We've created an intimate, warm and relaxing space — a sanctuary from the busy outside world. These policies help every guest enjoy their time at Flawless.

Reservations

Spa services are available by appointment only. We recommend scheduling as far in advance as possible to ensure availability.

Cancellation policy

Please notify us at least 24 hours in advance if you need to change or cancel an appointment. Cancellations within 24 hours of your scheduled appointment will be charged the full amount of the service. Appointments booked for the same day are considered confirmed and cannot be cancelled. By booking an appointment with us, you acknowledge our 24-hour cancellation policy.

If you miss your appointment without cancelling beforehand, the full amount of the service will be charged. For pre-purchased series, the missed session will be applied toward the series. We value your business and appreciate your cooperation.

Late arrivals

We allot a specific amount of time for each service so you can enjoy it fully. Late arrivals may limit the experience we can offer and will not receive an extension of the scheduled treatment. You will be responsible for the full service.

Etiquette

Please set your phone to vibrate during your visit so other guests can relax. If you need to make a call, we kindly ask that you step outside.

Gratuities

Our services do not include gratuity. Gratuities are accepted in cash or may be added to your card. The average gratuity for spa services is 15–20% of the treatment cost, though it's entirely based on your satisfaction.

Product return policy

All sales are final due to the nature of our products. We only accept returns on defective containers, within 7 days of purchase. All sale items and promotional vouchers are final sale.

Payments

Cash and major credit cards are accepted.

Still have a question? We're here for you.

Text us anytime and our team will help you choose the right treatment for your skin.

Book with our teamText 952-607-1992